id stringlengths 28 48 | source stringclasses 3
values | split stringclasses 2
values | lang stringclasses 2
values | state unknown | questions dict | targets dict | meta unknown | license stringclasses 3
values |
|---|---|---|---|---|---|---|---|---|
anchor/synth_gates/raw/000301 | anchor_bare | train | en | {
"subject": "Dashboard down for all EU customers",
"body": "Since 09:14 CET our EU tenants cannot load the analytics dashboard. Five accounts have reported 502 errors and the status page shows degraded performance.",
"plan_tier": "Enterprise",
"recent_thread": [
{
"author": "admin_berlin",
"mes... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000301",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000302 | anchor_bare | train | en | {
"subject": "How do I export a CSV?",
"body": "I want to download my report as a CSV. Could you point me to the steps?",
"plan_tier": "Free",
"recent_thread": [
{
"author": "user_201",
"message": "Never mind, found it under Settings > Export."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000302",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000303 | anchor_bare | train | en | {
"subject": "Password reset email missing",
"body": "I requested a reset link three times but nothing arrives. Only my login is affected.",
"plan_tier": "Pro",
"recent_thread": [
{
"author": "user_778",
"message": "Checked spam, still nothing."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000303",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000304 | anchor_bare | train | en | {
"subject": "API 503 for multiple users",
"body": "Our team of eight cannot authenticate against the API. We all get 503 since this morning.",
"plan_tier": "Business",
"recent_thread": [
{
"author": "dev_lead",
"message": "Confirmed with two other engineers, same endpoint."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000304",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000305 | anchor_bare | train | en | {
"subject": "SSO outage across department",
"body": "30 seats are blocked from logging in via SSO. The admin console shows a failed assertion for every user.",
"plan_tier": "Enterprise",
"recent_thread": [
{
"author": "it_admin",
"message": "This is affecting our whole department, please escala... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000305",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000306 | anchor_bare | train | en | {
"subject": "Invoice question for March",
"body": "Can you explain the overage charge on our March invoice? We are on the Business plan.",
"plan_tier": "Business",
"recent_thread": [
{
"author": "billing_user",
"message": "No rush, just need clarification."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000306",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000307 | anchor_bare | train | en | {
"subject": "Integration fails",
"body": "Our Zapier connection returns 401. Only one API token is invalid, other tokens work fine.",
"plan_tier": "Pro",
"recent_thread": [
{
"author": "ops_user",
"message": "Regenerated the token, still failing for this one integration."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000307",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000308 | anchor_bare | train | en | {
"subject": "Everyone in our team is down",
"body": "Nobody on my team can open the reporting tab. We are all getting a spinning wheel.",
"plan_tier": "Business",
"recent_thread": [
{
"author": "team_lead",
"message": "Three colleagues confirmed the same issue in the last hour."
},
{
... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000308",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000309 | anchor_bare | train | en | {
"subject": "How can multiple users share a dashboard?",
"body": "We want several users to view the same dashboard. What are the permission options?",
"plan_tier": "Team",
"recent_thread": [
{
"author": "curious_admin",
"message": "Not urgent, just planning our setup."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000309",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000310 | anchor_bare | train | en | {
"subject": "Login not working",
"body": "I cannot log in. It says invalid credentials, but I am sure my password is correct. Only my account is affected.",
"plan_tier": "Free",
"recent_thread": [
{
"author": "user_512",
"message": "Tried another browser, same error."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000310",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000311 | anchor_bare | train | en | {
"subject": "Reports degraded for several customers",
"body": "Two customer domains report the reporting module timing out. Tickets 8812 and 8815 describe the same symptom in the same window.",
"plan_tier": "Enterprise",
"recent_thread": [
{
"author": "support_agent",
"message": "Linked both ti... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000311",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000312 | anchor_bare | train | en | {
"subject": "Our team needs SSO",
"body": "We are evaluating SSO for our team of 40. Can you explain the setup process?",
"plan_tier": "Business",
"recent_thread": [
{
"author": "evaluator",
"message": "No outage, just a pre-sales question."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000312",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000313 | anchor_bare | train | en | {
"subject": "Billing page 500 error",
"body": "When I open billing I get a 500. My colleague in finance sees the same error.",
"plan_tier": "Pro",
"recent_thread": [
{
"author": "finance_user",
"message": "Confirmed, same 500 on my account too."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000313",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000314 | anchor_bare | train | en | {
"subject": "How do users export data",
"body": "We have ten users who need to export data monthly. What is the recommended way?",
"plan_tier": "Team",
"recent_thread": [
{
"author": "admin_user",
"message": "Just looking for documentation."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000314",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000315 | anchor_bare | train | en | {
"subject": "Outage? Not sure",
"body": "I think everyone might be affected, but I only see my own session failing. Could be just me.",
"plan_tier": "Free",
"recent_thread": [
{
"author": "user_909",
"message": "No other reports from my side."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000315",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000316 | anchor_bare | train | en | {
"subject": "SSO blocked for 30 seats",
"body": "Our department cannot access the dashboard via SSO. 30 seats are blocked, admin confirms the outage.",
"plan_tier": "Enterprise",
"recent_thread": [
{
"author": "it_admin",
"message": "This is widespread across our org."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000316",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000317 | anchor_bare | train | en | {
"subject": "CSV export typo",
"body": "How do i export a CSV? i need the steps pls",
"plan_tier": "Free",
"recent_thread": [
{
"author": "user_333",
"message": "found it, thanks"
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000317",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000318 | anchor_bare | train | en | {
"subject": "Cannot authenticate API",
"body": "Our service account gets 503. It is only one automation account, other accounts work.",
"plan_tier": "Pro",
"recent_thread": [
{
"author": "dev_ops",
"message": "Retried with a different token, still failing only for this account."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000318",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000319 | anchor_bare | train | en | {
"subject": "Status page shows incident",
"body": "The status page says an incident in the EU region. Our five EU accounts are blocked from login.",
"plan_tier": "Enterprise",
"recent_thread": [
{
"author": "emea_admin",
"message": "Two other customers in our Slack channel report the same login... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000319",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000320 | anchor_bare | train | en | {
"subject": "Enhancement request for dashboard",
"body": "Can you add a dark mode to the dashboard? Our team would love it.",
"plan_tier": "Team",
"recent_thread": [
{
"author": "product_user",
"message": "No current issue, just a suggestion."
}
]
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000320",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000321 | anchor_bare | train | en | {
"subject": "Dashboard down for all EU customers",
"body": "5 accounts getting 502 errors since 09:12 UTC. Our status page is red. Everyone in the EU region is blocked from logging in.",
"plan_tier": "Enterprise",
"recent_thread": "2025-06-11 09:14 — Another customer reports the same 502 on the dashboard. Inte... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000321",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000322 | anchor_bare | train | en | {
"subject": "API 503 for multiple users",
"body": "Our team of eight cannot authenticate to the API since 10:00. Three different API keys all failing. Please fix ASAP.",
"plan_tier": "Pro",
"recent_thread": "2025-06-11 10:05 — Second engineer from same org confirms 503 on their token. No resolution yet."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000322",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000323 | anchor_bare | train | en | {
"subject": "SSO outage across department",
"body": "30 seats blocked. Admin confirms none of our users can log in via SAML. This is urgent.",
"plan_tier": "Enterprise",
"recent_thread": "2025-06-11 11:20 — IT director: 'All 30 seats are down, we have a board meeting in an hour.'"
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000323",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000324 | anchor_bare | train | en | {
"subject": "How do I export a CSV",
"body": "I need steps to export my report as CSV. Using the Free plan. Thanks.",
"plan_tier": "Free",
"recent_thread": "2025-06-11 14:00 — No other messages."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000324",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000325 | anchor_bare | train | en | {
"subject": "Password reset email missing",
"body": "Only my login is failing. I never received the reset email. Can you resend?",
"plan_tier": "Starter",
"recent_thread": "2025-06-11 15:30 — Support asked for email address. No second reporter."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000325",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000326 | anchor_bare | train | en | {
"subject": "Integration fails",
"body": "One API token invalid. We use Zapier. Plan Pro. Please help.",
"plan_tier": "Pro",
"recent_thread": "2025-06-11 16:10 — User says only this token is affected. No other reports."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000326",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000327 | anchor_bare | train | en | {
"subject": "URGENT!!! everything broken!!!",
"body": "nothing works!!! our whole team cant log in!!! this is ridiculous!!! we pay you!!! fix it now!!!",
"plan_tier": "Enterprise",
"recent_thread": "2025-06-11 08:55 — Same user: 'hello??? anyone there???'. No second reporter or monitoring data yet."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000327",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000328 | anchor_bare | train | en | {
"subject": "报表页面打不开",
"body": "我们公司10个账号都进不去报表页面，一直转圈。请尽快处理。",
"plan_tier": "Pro",
"recent_thread": "2025-06-11 12:30 — Colleague from same domain: '我也进不去，整个部门都不行。'"
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000328",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000329 | anchor_bare | train | en | {
"subject": "Billing question about invoice",
"body": "Can you explain the line item for overage charges? We have multiple users but just need clarification.",
"plan_tier": "Business",
"recent_thread": "2025-06-11 13:45 — No outage, just invoice question."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000329",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000330 | anchor_bare | train | en | {
"subject": "Maintenance window notification",
"body": "We received a notice about planned maintenance on Saturday. Will our integrations be affected?",
"plan_tier": "Enterprise",
"recent_thread": "2025-06-11 17:00 — No unplanned outage. Just seeking confirmation."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000330",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000331 | anchor_bare | train | en | {
"subject": "Everyone is down",
"body": "I can't access my dashboard. I assume everyone else is affected too. This is urgent.",
"plan_tier": "Starter",
"recent_thread": "2025-06-11 09:30 — Only this single reporter. No corroborating ticket or status page."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000331",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000332 | anchor_bare | train | en | {
"subject": "Status page shows incident",
"body": "I saw your status page says API degradation. Is my account affected? I'm a single user on Free.",
"plan_tier": "Free",
"recent_thread": "2025-06-11 10:45 — No second user, no multi-account impact. Just asking if it applies to them."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000332",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000333 | anchor_bare | train | en | {
"subject": "Bug report: repeated failures for automation account",
"body": "Our automation account keeps failing to sync. It's one service account. Plan Business.",
"plan_tier": "Business",
"recent_thread": "2025-06-11 11:55 — Only this one automation account. No other users affected."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000333",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000334 | anchor_bare | train | en | {
"subject": "How do users share a dashboard?",
"body": "We have multiple users on our team. Can they share a dashboard? Need steps.",
"plan_tier": "Pro",
"recent_thread": "2025-06-11 14:20 — How-to question, no malfunction."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000334",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000335 | anchor_bare | train | en | {
"subject": "API errors since this morning",
"body": "Getting 500s on multiple endpoints. Two other developers on my team see the same. We're on Enterprise. This is blocking our release.",
"plan_tier": "Enterprise",
"recent_thread": "2025-06-11 08:10 — Second developer confirms 500s. Internal Slack shows same ... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000335",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000336 | anchor_bare | train | en | {
"subject": "Login loop for all our seats",
"body": "All 25 seats stuck in a login loop after the update. Admin here. Users can't work.",
"plan_tier": "Business",
"recent_thread": "2025-06-11 09:05 — Another admin from same company: 'Same here, all seats affected.'"
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000336",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000337 | anchor_bare | train | en | {
"subject": "cant login help",
"body": "my login not working. i think others too? not sure. pls fix. free plan.",
"plan_tier": "Free",
"recent_thread": "2025-06-11 16:40 — No other reports, speculation only."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000337",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000338 | anchor_bare | train | en | {
"subject": "Outage in ap-southeast-1",
"body": "Multiple customers reporting timeouts. We have 12 organizations affected. Need immediate escalation.",
"plan_tier": "Enterprise",
"recent_thread": "2025-06-11 07:30 — Status page confirms regional incident. Three separate tickets linked."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000338",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000339 | anchor_bare | train | en | {
"subject": "Team can't access reporting",
"body": "Our team of 15 cannot access reporting since 11:00. Admin confirms all seats blocked. Plan Enterprise.",
"plan_tier": "Enterprise",
"recent_thread": "2025-06-11 11:15 — Second user from same org: 'Reporting is down for me too.'"
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000339",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000340 | anchor_bare | train | en | {
"subject": "How to enable SSO for our team",
"body": "We have multiple users and want to enable SSO. Need configuration steps. No urgency.",
"plan_tier": "Business",
"recent_thread": "2025-06-11 15:00 — How-to request, no current malfunction."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000340",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000341 | anchor_bare | train | en | {
"subject": "can't log in — is this just me?",
"body": "I've been trying to sign in for the last 20 minutes and keep getting an 'authentication failed' error. My password is definitely right. Is this happening to anyone else or is it just my account?",
"plan_tier": "Starter",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000341",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000342 | anchor_bare | train | en | {
"subject": "Dashboard showing 502 for our whole department",
"body": "Nobody on my team can open the analytics dashboard. Five of us have tried across different browsers and we all get a 502 error. This started around 9am.",
"plan_tier": "Business",
"recent_thread": "Another admin from a different org: same 5... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000342",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000343 | anchor_bare | train | en | {
"subject": "how do I add multiple users to a workspace",
"body": "I'm setting up my company account and I'd like several people on my team to share the same project dashboard. Where do I configure seats and permissions?",
"plan_tier": "Free",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000343",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000344 | anchor_bare | train | en | {
"subject": "API returns 503 for all our service accounts",
"body": "Our integration team has 8 service accounts and every single one is getting 503 responses from the API gateway since the last deploy. This is blocking our entire pipeline.",
"plan_tier": "Enterprise",
"recent_thread": "Monitoring alert: API g... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000344",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000345 | anchor_bare | train | en | {
"subject": "SSO broken across department, 30 seats locked out",
"body": "We have about 30 seats configured through SAML SSO and since this morning none of them can authenticate. I'm the admin and I've confirmed with three team leads that their people are blocked too.",
"plan_tier": "Enterprise",
"recent_threa... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000345",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000346 | anchor_bare | train | en | {
"subject": "Password reset email not arriving",
"body": "I requested a reset twice and never got the email. Only my own login is affected, my colleagues are fine. Can you check my email on file?",
"plan_tier": "Pro",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000346",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000347 | anchor_bare | train | en | {
"subject": "everyone is down!!!",
"body": "nothing works, the whole thing is broken, help",
"plan_tier": "Starter",
"recent_thread": "Support: can you confirm which page and which users? Reporter: just mine, my session keeps dying."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000347",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000348 | anchor_bare | train | en | {
"subject": "billing invoice question about seats",
"body": "We were charged for 12 seats but I only see 10 active users in the admin panel. Can you explain how seats are counted for our plan?",
"plan_tier": "Business",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000348",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000349 | anchor_bare | train | en | {
"subject": "Report exports timing out for multiple customers",
"body": "We manage several client domains on our agency plan and report exports are timing out for at least six of them. Two other customers emailed us the same complaint today.",
"plan_tier": "Enterprise",
"recent_thread": "Customer message forwa... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000349",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000350 | anchor_bare | train | en | {
"subject": "one API token invalid, need help rotating",
"body": "One of my automation tokens stopped working and returns invalid credentials. Can you walk me through rotating it? It's just this one token, everything else is fine.",
"plan_tier": "Pro",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000350",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000351 | anchor_bare | train | en | {
"subject": "Integration fails across our whole org",
"body": "Our Slack integration stopped posting notifications for every channel we have connected. We're a team of 40 and nobody is receiving alerts since yesterday evening.",
"plan_tier": "Business",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000351",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000352 | anchor_bare | train | en | {
"subject": "how do users export data as CSV?",
"body": "New here. My manager wants the weekly numbers in a spreadsheet. Where do I click to download it? Does it work if many users want the same export?",
"plan_tier": "Free",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000352",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000353 | anchor_bare | train | en | {
"subject": "planned maintenance this weekend?",
"body": "Got an email about a deprecation notice for the old reports API. Is there downtime scheduled and will it affect our users?",
"plan_tier": "Business",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000353",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000354 | anchor_bare | train | en | {
"subject": "SSO outage across department",
"body": "30 seats blocked, admin here confirming it's not just me — three team leads already messaged me their people can't get in.",
"plan_tier": "Enterprise",
"recent_thread": "Internal status page incident posted for identity provider."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000354",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000355 | anchor_bare | train | en | {
"subject": "dashboard is broken for all EU customers??",
"body": "My dashboards show a spinning loader forever. I think everyone in Europe is affected but I haven't checked with anyone else honestly.",
"plan_tier": "Starter",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000355",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000356 | anchor_bare | train | en | {
"subject": "CSV export steps pls",
"body": "新手求教，第一次用这个后台。我想把数据导出来，是不是要点 admin > export? 会不会影响其他 users？",
"plan_tier": "Free",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000356",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000357 | anchor_bare | train | en | {
"subject": "reports say 500 for our team",
"body": "our team of eight keeps getting 500s on the reporting page. second person confirmed it on their machine too.",
"plan_tier": "Business",
"recent_thread": "colleague wrote in: reporting totally borked for me as well, same 500."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000357",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000358 | anchor_bare | train | en | {
"subject": "weird, is it just me",
"body": "the login page keeps bouncing me back. i asked my coworker and they're fine, so probably just my browser lol. any tips?",
"plan_tier": "Pro",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000358",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000359 | anchor_bare | train | en | {
"subject": "API 503 for multiple users in our org",
"body": "Our team of eight cannot authenticate against the API since 11:00. We've tried from three different networks and all eight developers hit 503.",
"plan_tier": "Enterprise",
"recent_thread": "Internal monitoring shows identical gateway failures in the... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000359",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000360 | anchor_bare | train | en | {
"subject": "can multiple users share a dashboard?",
"body": "I want to know if it's possible for more than one user in my org to view the same dashboard at once, or do we each need our own? Not an error, just checking before we upgrade.",
"plan_tier": "Starter",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000360",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000361 | anchor_bare | train | en | {
"subject": "502 errors for all EU customers since 09:12 UTC",
"body": "Our dashboard is returning 502 for every account in the eu-west region. We have confirmed with three other organizations in Germany and France that they see the same. This is blocking all reporting exports.",
"plan_tier": "Enterprise",
"re... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000361",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000362 | anchor_bare | train | en | {
"subject": "API 503 for multiple users",
"body": "Our team of eight cannot authenticate against the API since 08:45. We all get 503 Service Unavailable when exchanging tokens. Admin console also shows degraded status for our tenant.",
"plan_tier": "Business",
"recent_thread": "Engineer from another team: 'Con... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000362",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000363 | anchor_bare | train | en | {
"subject": "SSO outage across department, 30 seats blocked",
"body": "Our Okta SSO integration is failing for the entire analytics department. Roughly 30 seats cannot log in. Error is 'SAML assertion invalid'. Admin here, confirming multiple end users blocked.",
"plan_tier": "Enterprise",
"recent_thread": "Se... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000363",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000364 | anchor_bare | train | en | {
"subject": "How do I export a CSV?",
"body": "I need steps to export my dashboard data to CSV. I'm on the Free plan. Our team has multiple users but I just want to know how the export works.",
"plan_tier": "Free",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000364",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000365 | anchor_bare | train | en | {
"subject": "Password reset email missing",
"body": "I requested a password reset three times but no email arrives. Only my login is affected. No one else on my team has reported issues. Can you check my account?",
"plan_tier": "Pro",
"recent_thread": "Support asked for email address and timestamp. User replie... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000365",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000366 | anchor_bare | train | en | {
"subject": "Integration fails, one API token invalid",
"body": "Our Slack integration stopped working. It looks like one API token is invalid. I regenerated it but still fails. This is only for our single automation account, not other users.",
"plan_tier": "Pro",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000366",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000367 | anchor_bare | train | en | {
"subject": "Can multiple users share a dashboard?",
"body": "We are evaluating the Business plan. Question: can multiple users share a single dashboard view, or does each need a separate license? Not reporting an outage, just planning.",
"plan_tier": "Business",
"recent_thread": "Sales follow-up: user asks ab... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000367",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000368 | anchor_bare | train | en | {
"subject": "Billing invoice question for our team",
"body": "We received an invoice that includes 47 seats but we only have 45 active users. Is this a proration issue? No access problems, just need clarification.",
"plan_tier": "Enterprise",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000368",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000369 | anchor_bare | train | en | {
"subject": "Everyone is down!!!",
"body": "I can't log in at all. Everyone is down. This is urgent. I'm the only one on my team who uses this though. My session keeps failing.",
"plan_tier": "Pro",
"recent_thread": "No other reports. Support asked for second affected account; user says 'just me I think'."
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000369",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000370 | anchor_bare | train | en | {
"subject": "Planned maintenance window this weekend",
"body": "Just confirming the scheduled maintenance for Saturday 02:00-04:00 UTC. Will all users be logged out? We have 200 seats. Not an outage, just planning.",
"plan_tier": "Enterprise",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000370",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000371 | anchor_bare | train | en | {
"subject": "Dashboard degraded for our org, 12 accounts affected",
"body": "All 12 accounts in our organization see slow loading and occasional 504 on the dashboard. Started about an hour ago. Admin here, confirmed with two team leads.",
"plan_tier": "Business",
"recent_thread": "Internal monitoring shows lat... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000371",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000372 | anchor_bare | train | en | {
"subject": "API rate limits - how do they work for multiple users?",
"body": "We have 20 developers using the same API key. Can you explain how rate limits apply? Not seeing errors yet, just want to understand before we scale. Our team needs clarity.",
"plan_tier": "Business",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000372",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000373 | anchor_bare | train | en | {
"subject": "Webhook failures for multiple customers",
"body": "Our webhook endpoint is not receiving events. We have confirmed with two other customer domains that they also stopped receiving webhooks since 14:00 UTC. This affects integrations for at least three orgs.",
"plan_tier": "Enterprise",
"recent_thre... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000373",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000374 | anchor_bare | train | en | {
"subject": "SSO outage across department?",
"body": "I saw a status page notice about SSO. Our department of 30 uses SSO. Are we affected? I can still log in but worried about others. Not sure if this is an outage for us.",
"plan_tier": "Enterprise",
"recent_thread": "Support: 'Can you confirm if other users ... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000374",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000375 | anchor_bare | train | en | {
"subject": "Bug: repeated failures for one automation account",
"body": "Our automation account gets 401 every 10 minutes. It's a single service account. No other users affected. We've rotated the token twice.",
"plan_tier": "Pro",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000375",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000376 | anchor_bare | train | en | {
"subject": "Reports not loading for all users in our region",
"body": "All users in our APAC region cannot load reports. We have 40 seats. Error is 'report service unavailable'. Admin here, confirmed with three team leads across two offices.",
"plan_tier": "Enterprise",
"recent_thread": "Another admin: 'Same ... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000376",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000377 | anchor_bare | train | en | {
"subject": "Question about SSO config for multiple users",
"body": "We are setting up SSO for our team of 50. Can multiple users share a single IdP connection? Not an outage, just configuration. Our team needs SSO.",
"plan_tier": "Enterprise",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000377",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000378 | anchor_bare | train | en | {
"subject": "502 for five accounts, recent thread corroborates",
"body": "Five accounts in our org get 502 when accessing the dashboard. Started 11:00 UTC. We have a second customer reporting same 502 in the recent thread. This is blocking all reporting.",
"plan_tier": "Enterprise",
"recent_thread": "Second cu... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000378",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000379 | anchor_bare | train | en | {
"subject": "Status page says outage but no ticket impact?",
"body": "I see a status page incident about API degradation. Our team of 10 uses the API but we haven't seen errors yet. Should we be worried? Not reporting an outage for us, just asking.",
"plan_tier": "Business",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000379",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000380 | anchor_bare | train | en | {
"subject": "SSO down for everyone in our org, 200 seats",
"body": "Our SSO is completely down. All 200 seats cannot log in. Error 'SAML response expired'. Admin here, multiple team leads confirm. Started 07:30 UTC.",
"plan_tier": "Enterprise",
"recent_thread": "Second admin: 'Confirmed, 50 more seats blocked ... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000380",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000381 | anchor_bare | train | en | {
"subject": "Dashboard totally down for all eu customers??",
"body": "since 09:12 CET every dashboard load returns 502. checked with 3 other accounts in our org (berlin, paris, madrid), same error. support said to open a ticket here. plan: enterprise",
"plan_tier": "Enterprise",
"recent_thread": "another custo... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000381",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000382 | anchor_bare | train | en | {
"subject": "API 503 for multiple users on our team",
"body": "our team of eight devs cannot authenticate to the api since this morning. all get 503 service unavailable. we are on the growth plan.",
"plan_tier": "Growth",
"recent_thread": "teammate added: 'confirming, my token also fails with 503'"
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000382",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000383 | anchor_bare | train | en | {
"subject": "SSO outage across department",
"body": "30 seats blocked from logging in via okta. admin here, nobody in the department can reach the dashboard. started around 08:40 UTC.",
"plan_tier": "Enterprise",
"recent_thread": "okta status page shows our app integration degraded"
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000383",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000384 | anchor_bare | train | en | {
"subject": "how do i export a csv from reports?",
"body": "i see a download button but nothing happens. is there a specific permission needed? plan: free. only my account though, not sure about others.",
"plan_tier": "Free",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000384",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000385 | anchor_bare | train | en | {
"subject": "Password reset email missing",
"body": "only my login is affected, no other reporters on my side. i clicked forgot password twice, nothing arrives. gmail spam folder checked.",
"plan_tier": "Starter",
"recent_thread": "no other messages"
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000385",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000386 | anchor_bare | train | en | {
"subject": "Integration fails",
"body": "one API token invalid, i regenerated it but still 401. plan pro. just my automation account, everything else works fine.",
"plan_tier": "Pro",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000386",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000387 | anchor_bare | train | en | {
"subject": "can multiple users share a dashboard?",
"body": "we're evaluating the team plan. question: can multiple users share a dashboard without each needing a seat? not reporting an error, just planning.",
"plan_tier": "Team",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000387",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000388 | anchor_bare | train | en | {
"subject": "our team needs SSO",
"body": "hi, we are 40 people and want to enable SAML SSO. is it available on business plan? no current issue, just a feature question before we upgrade.",
"plan_tier": "Business",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000388",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000389 | anchor_bare | train | en | {
"subject": "everyone is down!!!",
"body": "i can't load my dashboard at all. everyone is down i think. my session keeps failing. not sure if others are affected, no one else replied yet.",
"plan_tier": "Starter",
"recent_thread": "only my own session failing, no other reports"
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000389",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000390 | anchor_bare | train | en | {
"subject": "Status page says outage but our org seems fine",
"body": "saw the status page incident about reporting delays. our internal monitoring shows no impact on our 12 accounts. do we need to do anything?",
"plan_tier": "Enterprise",
"recent_thread": "status page notice only, no ticket-specific impact"
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000390",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000391 | anchor_bare | train | en | {
"subject": "Reporting module degraded for several customers",
"body": "three customer domains report the same symptom: scheduled reports stuck in queued since 02:00 UTC. we are the support contact for these orgs.",
"plan_tier": "Enterprise",
"recent_thread": "second customer ticket confirms same queued report... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000391",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000392 | anchor_bare | train | en | {
"subject": "hola, la api no responde para mi equipo",
"body": "buenas, desde ayer la api devuelve 500 para todo el equipo (5 devs). plan growth. alguien mas? tambien probamos curl y postman, mismo error.",
"plan_tier": "Growth",
"recent_thread": "otro usuario respondio: 'confirmo, mismo 500 desde buenos aires... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000392",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000393 | anchor_bare | train | en | {
"subject": "billing page broken??",
"body": "when i click invoices i get a blank screen. is this just me or widespread? plan pro. i haven't asked my coworkers yet.",
"plan_tier": "Pro",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000393",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000394 | anchor_bare | train | en | {
"subject": "widespread login outage - all users blocked",
"body": "all users in our org (approx 200 seats) blocked from login since 10:05 UTC. admin confirms. error code AUTH-503 on every attempt.",
"plan_tier": "Enterprise",
"recent_thread": "internal monitoring shows auth error rate spike, plus a second tic... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000394",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000395 | anchor_bare | train | en | {
"subject": "How do users export data from the audit log?",
"body": "documentation unclear. we have multiple users asking about this feature, but no one is blocked. how-to question only.",
"plan_tier": "Business",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000395",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000396 | anchor_bare | train | en | {
"subject": "planned maintenance on saturday?",
"body": "got the deprecation notice about legacy endpoints. is there a planned maintenance window this saturday? not an outage, just checking the schedule.",
"plan_tier": "Starter",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000396",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000397 | anchor_bare | train | en | {
"subject": "SSO broken for our department, 30 seats blocked",
"body": "admin here. 30 seats blocked from SSO login since 08:40. error says identity provider unreachable, but okta is up for other apps.",
"plan_tier": "Enterprise",
"recent_thread": "colleague from another team confirms same SSO error"
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000397",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000398 | anchor_bare | train | en | {
"subject": "errr the webhook thing keeps failing lol",
"body": "so like, our webhook endpoint returns 502 for 2 different accounts (mine and jess's). plan team. we don't know why. also unrelated: the new ui looks nice.",
"plan_tier": "Team",
"recent_thread": "jess replied: 'yep same 502 here'"
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000398",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000399 | anchor_bare | train | en | {
"subject": "Can we restrict multiple users from editing?",
"body": "feature request / config question: we want to allow multiple users to view but only admins to edit. no malfunction right now. plan business.",
"plan_tier": "Business",
"recent_thread": ""
} | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000399",
"domain": "cs_ticket_en"
} | null |
anchor/synth_gates/raw/000400 | anchor_bare | train | en | {
"subject": "EU region 502s for five accounts",
"body": "five distinct accounts in eu-west get 502 on login and dashboard. timestamps 09:10-09:20 CET. our support desk opened this on behalf of those customers.",
"plan_tier": "Enterprise",
"recent_thread": "another customer reports same 502 in the same window"
... | {
"q1": {
"type": "noul",
"instructions": "Determine whether the ticket reports an outage affecting more than one user, rather than a single-user issue or a how-to question.",
"criteria": null
}
} | {
"q1": 0.5
} | {
"from": "synth_gates/raw/000400",
"domain": "cs_ticket_en"
} | null |
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