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001 | speaker12 | male | Thank you for calling Vantel Mobile. Could I take your full name, your mobile number, and the security word on the account? Thank you, Mr. Casteiano, the number 07 70 09 00 4 12 is verified. What can I help you with today? Your current plan ends on the 10th of July, and you're paying £41 a month for 12 gigabyte data. I... | [
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"text": "Thank you for calling Vantel Mobile. Could I take your full name, your mobile number, and the security word on the account? Thank you, Mr. Casteiano, the number 07 70 09 00 4 12 is verified. What can I help you with to... | logitech_h340 | callcenter1 | |
002 | speaker12 | male | Thank you for calling Brightcare Medical Equipment in Birmingham. Could you confirm your full name, your date of birth, and your delivery postcode, please? Thank you, Mrs. Pereira, you're verified. I'm calling to arrange your equipment delivery. Your CPAP machine and supply of replacement mask have been approved by you... | [
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003 | speaker12 | male | Thank you for calling Brightcare Medical Equipment in Birmingham. Could you confirm your full name, your date of birth, and your delivery postcode, please? Thank you, Mrs. Pereira, you're verified. I'm calling to arrange your equipment delivery. Your CPAP machine and supply of replacement mask have been approved by you... | [
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"text": "Thank you for calling Brightcare Medical Equipment in Birmingham. Could you confirm your full name, your date of birth, and your delivery postcode, please? Thank you, Mrs. Pereira, you're verified. I'm calling to arrange ... | livey_805dm | callcenter2 | |
004 | speaker12 | male | Thank you for calling Polaris Airline premium support. May I take your booking reference and the lead passenger's name, please? Thank you, I've found your booking. How can I help you today? I'm very sorry your flight to Madrid was cancelled. I'll rebook you onto the 8:15 a.m. service tomorrow morning at no extra cost. ... | [
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005 | speaker12 | male | Thank you for calling Polaris Airline premium support. May I take your booking reference and the lead passenger name, please? Thank you, I've found your booking. How can I help you today? I'm very sorry your flight to Madrid was cancelled. I'll rebook you onto the 8:15 a.m. service tomorrow morning at no extra cost. As... | [
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006 | speaker12 | male | Hello, this is Marcus with Cedar Grove Property Management, thanks for calling in. I understand you have a question regarding your monthly rent payment, let's review your account. Could you confirm the tenant name, unit number, and a contact number for our files? Thank you, Emma. Unit 14B shows a rent balance of $1,150... | [
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007 | speaker12 | male | Hello, this is Marcus with Cedar Grove Property Management, thanks for calling in. I understand you have a question regarding your monthly rent payment, let's review your account. Could you confirm the tenant name, unit number, and a contact number for our files? Thank you, Emma. Unit 14B shows a rent balance of $1,150... | [
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008 | speaker12 | male | Good day, thank you for calling Horizon Getaways, my name is Felix. I hear you're interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone number for the itinerary? Wonderful, Diana. The 7-night package to Lisbon including flights and hotel comes... | [
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009 | speaker12 | male | Good day, thank you for calling Horizon Getaways, my name is Felix. I hear you are interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone number for the itinerary? Wonderful, Diana. The 7-night package to Lisbon including flights and hotel come... | [
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010 | speaker12 | male | Hello, this is Marcus with Cedar Grove Property Management, Thank for calling in. I understand you have a question regarding your monthly rent payment, let's review your account. Could you confirm the tenant name, unit number, and a contact number for our files? Thank you, Emma. Unit 14B shows a rent balance of $1,150 ... | [
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011 | speaker12 | male | Good afternoon, you have reach Ironclad Fitness membership services, this is Carlos. I understand you like to make changes to your membership plan, let's take a look. Could you share your full name, membership ID, and phone number for verification? Thank you, Areg. Membership IC 6620 currently runs at 49 monthly under ... | [
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012 | speaker12 | male | Hi, thank you for calling FiberLink Home Services, my name is Trevor. I see you're scheduled for a new installation, let's confirm the appointment details. May I have the account holder's name, order number, and mobile number to reach you? Thank you, Karine. Order FL-9902 is booked for a technician visit this Friday be... | [
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013 | speaker12 | male | Hi, thank you for calling FiberLink Home Services, my name is Trevor. I see you're schedule for a new installation, let's confirm the appointment details. May I have the account holder's name, order number, and a mobile number to reach you? Thank you, Karine. Order FL-9902 is booked for a technician visit this Friday b... | [
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014 | speaker12 | male | Good afternoon, you have reach Ironclad Fitness member service, this is Carlos. I understand you'd like to make changes to your membership plan, let's take a look. Could you share your full name, membership ID, and phone number for verification? Thank you, Areg. Membership IC-6620 currently runs at $49 monthly under th... | [
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015 | speaker12 | male | This is Carlos I understand you would like to make changes to your membership plan, let's take a look. Could you share your full name, mer, membership ID, and phone number for verification? Thank you, Areg. Membership IC-6620 currently runs at $49 monthly under the standard tier. Switching to the premium tier raises th... | [
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"text": "This is Carlos I understand you would like to make changes to your membership plan, let's take a look. Could you share your full name, mer, membership ID, and phone number for verification? Thank you, Areg. Membership I... | logitech_h340 | callcenter4 | |
016 | speaker17 | female | Thank you for calling Greenfield Telecom. Could you confirm the name on the account and your security word before we continue? Thank you, Mrs. Okafor, that's verified. How can I help you today? I've reviewed your bill and found $63 of roaming charges from your trip to Lisbon last week. As a one-time courtesy, I'll cred... | [
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017 | speaker17 | female | Thank you for calling Brightcare Medical Equipment in Birmingham. Could you confirm your full name, your date of birth, and your delivery postcode, please? Thank you, Mrs. Pereira, you're verified. I'm calling to arrange your equipment delivery. Your CPAP machine and a supply of replacement masks have been approved to ... | [
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018 | speaker17 | female | Thank you for calling Polaris Airlines premium support. May I take your booking reference and the lead passenger's name, please? Thank you, I've found your booking. Can I help you today? I'm very sorry your flight to Madrid was cancelled. I'll rebook you onto the 8:15 a.m. service tomorrow morning at no extra cost. As ... | [
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019 | speaker17 | female | Thank you for calling Vantel Mobile. Could I take your full name, your mobile number, and the security word on the account? Thank you, Mr. Castellano, the number 07700 900 412 is verified. What can I help you with today? Your current plan ends on the 10th of July, and you're paying $41 a month for 12 gigabytes of data.... | [
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020 | speaker17 | female | Thank you for calling Meridian Bank. Before we began, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you, Mr. Carter, that all matches, so you're fully verified. Now, how can I help you today? I'm sorry to hear ... | [
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021 | speaker17 | female | Thank you for calling Ashbourne Bank's fraud line. Before we proceed, may I confirm your full name, your sort code, and last four digits of your accounts? Thank you, Mrs. Lindqvist, your account ending 3072 is verified. I'm calling about some activity we'd like to check with you. At 11:42 last night, we flagged 3 trans... | [
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"end": 42.95... | poly_blackwire_8225 | callcenter2 | |
022 | speaker17 | female | Good afternoon, you've reached Ironclad Fitness member services, this is Chloe. I understand you'd like to make changes to your membership plan, let's take a look. Could you share your full name, membership ID, and a phone number for verification? Thank you, Vahagn. Membership IC-6620 currently runs at $49 monthly unde... | [
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023 | speaker17 | female | Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a callback number? Thank you, Sona. Order UT-77145 shows a jacket purchased for 64 dollars 99 2 weeks ag... | [
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024 | speaker17 | female | Good afternoon, you've reached Ironclad Fitness member services, this is Chloe. I understand you'd like to make changes to your membership plan, let's take a look. Could you share your full name, membership ID, and a phone number for verification? Thank you, Vahagn. Membership IC-6620 currently runs at $49 monthly unde... | [
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025 | speaker17 | female | Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a callback number? Thank you, Sona. Order UT-77145 shows a jacket purchased for 64 dollars 99, 2 weeks a... | [
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"text": "Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a... | logitech_h340 | callcenter3 | |
026 | speaker17 | female | Hello, this is Ester with Cedar Grove Property Management, thanks for calling in. I understand you have a question regarding your monthly rent payment, let's review your account. Could you confirm the tenant name, unit number, and a contact number for our files? Thank you, Emma. Unit 14B shows a rent balance of $1,150 ... | [
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027 | speaker17 | female | Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted. Could you confirm your full name, the card number, and your registered phone number? Thank you, Artur. I have the card ending in 6647 ready for activation on you... | [
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"text": "Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand"
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028 | speaker17 | female | Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted. Could you confirm your full name, the card number, and your registered phone number? Thank you, Artur. I have the card ending in 6647 ready for activation on you... | [
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029 | speaker17 | female | Good day, thank you for calling Horizon Getaways, my name is Ester. I hear you're interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone number for the itinerary? Wonderful, Diana. The 7-night package to Lisbon including flights and hotel comes... | [
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"text": "Good day, thank you for calling Horizon Getaways, my name is Ester. I hear you're interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone numb... | logitech_h340 | callcenter4 | |
030 | speaker20 | female | Thank you for calling Meridian Bank. Before we begin, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you, Mr. Carter, that all matches, so you're fully verified. Now, how can I help you today? I'm sorry to hear ... | [
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031 | speaker20 | female | Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you today? I completely understand the worry. The FTSE has dipped around 8% this month, but historically ... | [
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032 | speaker20 | female | Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you today? I completely understand the worry. The FTSE has dipped around 8% this month, but historically ... | [
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033 | speaker20 | female | Yes. Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you today? I completely understand the worry. The FTSE has dipped around 8% this month, but historic... | [
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034 | speaker20 | female | Thank you for calling Meridian Health Cover. May I confirm your full name, your date of birth, and your policy number beginning MHC, please? Thank you, Ms. Fernandes, you're verified. How can I help you today? I can confirm your MI RI scan at the Pennine Clinic in Manchester is covered under your policy, and I'm starti... | [
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035 | speaker20 | female | Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What seems to be the problem today? I see. Your account locked after 5 incorrect password attempts, which i... | [
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036 | speaker20 | female | Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What seems to be the problem today? I see. Your account locked after 5 incorrect password attempts, which i... | [
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037 | speaker20 | female | Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What seems to be the problem today? I see. Your account locked after 5 incorrect password attempts, which i... | [
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"text": "Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What ... | logitech_h340 | callcenter2 | |
038 | speaker20 | female | Thank you for calling Meridian Health Cover. May I confirm your full name, your date of birth, and your policy number beginning MHC, please? Thank you, Ms. Fernandes, you're verified. How can I help you today? I can confirm your MRI scan at the Pennine Clinic in Manchester is covered under your policy, and I'm starting... | [
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039 | speaker20 | female | Good afternoon, thank you for reaching SkyPath Airlines Reservations. This is Hanna speaking. I understand you'd like to adjust an upcoming flight. Let me pull that itinerary up right away. Could you provide the passenger's full name, the booking confirmation code, and a contact number in case we lose the line? Perfect... | [
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040 | speaker20 | female | Hello, this is Priya calling from the Fraud Prevention Unit at Highland Trust Bank. We flagged a transaction of $612.50 on your account that looked unusual, so I wanted to confirm it with you directly. For your protection, may I verify your name, the last 4 digits of your card, and your registered phone line? Thank you... | [
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041 | speaker20 | female | Hello, this is Priya calling from the Fraud Prevention Unit at Highland Trust Bank. We flagged a transaction of $612.50 on your account that looked unusual, so I wanted to confirm it with you directly. For your protection, may I verify your name, the last 4 digits of your card, and your re registered phone line? Thank ... | [
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"text": "Hello, this is Priya calling from the Fraud Prevention Unit at Highland Trust Bank. We flagged a transaction of $612.50 on your account that looked unusual,"
},
{
"start": 12.246405833621434,
"end": 23... | logitech_h340 | callcenter3 | |
042 | speaker20 | female | Good afternoon, thank you for reaching SkyPath Airlines Reservations. This is Hanna speaking. I understand you'd like to adjust an upcoming flight. Let me pull that itinerary up right away. Could you provide the passenger's full name, the booking confirmation code, and a contact number in case we lose the line? Perfect... | [
{
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"text": "Good afternoon, thank you for reaching SkyPath Airlines Reservations. This is Hanna speaking. I understand you'd like to adjust an upcoming flight. Let me pull that itinerary up right away. Could you provide the pass... | telekonnectors_fs_v2 | callcenter3 | |
043 | speaker20 | female | Good morning, you've reached Brightline Energy customer care, my name is Hanna. I understand there's a concern about your recent electricity bill, let's dig into that. Please confirm the account name, service address, and a contact number for our notes. Thank you, Lilit. Your account 4471-B reflects usage of 512 kilowa... | [
{
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044 | speaker20 | female | Thank you for calling Drivewell Car Rentals, this is Sarah at the reservations desk. I hear you'd like to extend your current rental period, let's see what's available. Could I get the renter's name, rental agreement number, and a reachable phone line? Perfect, agreement DW-3364 under John Smith vehicle due back tomorr... | [
{
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"text": "Thank you for calling Drivewell Car Rentals, this is Sarah at the reservations desk. I hear you'd like to extend your current rental period,"
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{
"start": 10.060393258426966,
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045 | speaker20 | female | Good morning, you have reached Brightline Energy customer care, my name is Hanna. I understand there's a concern about your recent electricity bill, let's dig into that. Please confirm the account name, service address, and a contact number for our notes. Thank you, Lilit. Your account 4471-B reflects usage of 512 kilo... | [
{
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046 | speaker20 | female | Thank you for calling Drivway, Drivewell Car Rentals, this is Sarah at the reservations desk. I hear you'd like to extend your current rental period, let's see what's available. Could I get the renter's name, rental agreement number, and a reachable phone line? Perfect, agreement DW-3364 under John Smith vehicle due ba... | [
{
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"text": "Thank you for calling Drivway, Drivewell Car Rentals, this is Sarah at the reservations desk."
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{
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047 | speaker20 | female | Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a callback number? Thank you, Sona. Order UT-77145 shows a jacket purchased for 64.99 USD 2 weeks ago. S... | [
{
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"text": "Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and... | livey_500dm_ainc | callcenter4 | |
048 | speaker20 | female | Good morning, you've reach Brightline Energy customer care, my name is Hanna. I understand there's a concern about your recent electricity bill, let's dig into that. Please confirm the account name, service address, and a contact number for our notes. Thank you, Lilit. Your account 4481-B reflects usage of 512 kilowatt... | [
{
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"text": "Good morning, you've reach Brightline Energy customer care, my name is Hanna. I understand there's a concern about your recent electricity bill, let's dig into that. Please confirm the account name, service address, a... | logitech_h340 | callcenter4 | |
049 | speaker20 | female | Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a callback number? Thank you, Sona. Order UT-77145 shows a jacket purchased for 64.99 USD 2 weeks ago. S... | [
{
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"label": "mix",
"text": "Hello, thanks for reaching Urban Threads customer service, my name is Ben. I see you're looking to process a return, so let's walk through the details. Can you provide the order number, the name on the purchase, and a... | poly_blackwire_8225 | callcenter4 | |
050 | speaker23 | female | Thank you for calling Meridian Health Cover. May I confirm your full name, your date of birth, and your policy number beginning MHC, please. Thank you, Ms. Fernandes, you are verified. How can I help you today? I can confirm your MRI scan at the Penny Clinical in Manchester is covered under your policy, and I am starti... | [
{
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"text": "Thank you for calling Meridian Health Cover. May I confirm your full name, your date of birth, and your policy number beginning MHC,"
},
{
"start": 7.18407080207433,
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"labe... | cyber_acoustics_ac_204tr_2 | callcenter1 | |
051 | speaker23 | female | Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What seems to be the problem today? I see. Your account locked after 5 incorrect password attempts, which i... | [
{
"start": 0.23924509134234906,
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"label": "mix",
"text": "Thank you for calling the Vertex IT helpdesk. To verify you, I'll send a one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What... | jabra_evolve2_30 | callcenter1 | |
052 | speaker23 | female | Thank you for calling the Vertex IT helpdesk. To verify you, I'll send one-time passcode to your registered mobile ending 0148. Please read it back to me once it arrives. Perfect, that's verified, Mr. Holloway. What seems to be the problem today? I see. Your account locked after 5 incorrect password attempts, which is ... | [
{
"start": 0.8923530682800346,
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"label": "primary",
"text": "Thank you for calling the Vertex IT helpdesk. To verify you, I'll send one-time passcode to your registered mobile"
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053 | speaker23 | female | Thank you for calling Meridian Bank. Before we begin, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you, Mr. Carter, that all matches, so you are fully verified. Now, how can I help you today? I'm sorry to hear... | [
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"text": "Thank you for calling Meridian Bank. Before we begin, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you,... | cyber_acoustics_ac_304tr | callcenter2 | |
054 | speaker23 | female | Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you today? I completely understand the worry. The FTSE has dipped around 8% this month, but historically ... | [
{
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"text": "Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you ... | jabra_biz_1500 | callcenter2 | |
055 | speaker23 | female | Thank you for calling Meridian Bank. Before we begin, I'll need to confirm your identity for security. Could you give me your full name, your date of birth, and the first line of your registered address? Thank you, Mr. Carter, that all matches, so you are fully verified. Now, how can I help you today? I'm sorry to hear... | [
{
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056 | speaker23 | female | Thank you for calling Brightwave Wealth. May I confirm your account number, your full name, and the memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you are verified. How can I help you today? I completely understand the worry. The FTSE has dipped around 8% this month, but historically... | [
{
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057 | speaker23 | female | Thank you for calling Brightwave Wealth. May I confirm your account number, your name, and your memorable word on file before we discuss your portfolio? Thank you, Ms. Whitfield, you're verified. How can I help you today? I completely understand the worry. The FTSE has dipped around 8% this month, but historically mark... | [
{
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058 | speaker23 | female | Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you'd like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and a mobile number where you can be reached? Found it reservation RB7729 under Anahit Vardyan, che... | [
{
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"text": "Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you'd like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ... | cyber_acoustics_ac_204tr_2 | callcenter3 | |
059 | speaker23 | female | Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you would like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and a mobile number where you can be reached? Found it reservation RB-7729 under Anahit Vardaya... | [
{
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060 | speaker23 | female | Thanks for calling Meridian Health Insurance, my name is Oksana. How can I support to this morning? I hear you are following up on a submitted claim, so let's locate the file together. Could you share the policy holder's name, claim number, and a callback number for our records? I have found it claim CL-99042 filed und... | [
{
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061 | speaker23 | female | Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you would like to move, modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and a mobile number where you can be rea you can be reached? Found it reservation RB-7729... | [
{
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062 | speaker23 | female | Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you'd like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and a mobile number where you can be reached? Found it reservation RB-7729 under Anahit Vardanyan, ... | [
{
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"text": "Good evening, you have reached the Cascade Bay Resort front desk line, this is Ishika. I understand you'd like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ... | poly_blackwire_8225 | callcenter3 | |
063 | speaker23 | female | Thank you for calling Meridian Health Insurance, my name is Oksana. How can I support you this morning? I hear you're following up on a submitted claim, so let's locate that file together. Could you share the policy holder's name, claim number, and a callback number for our records? I have found it claim CL-99042 filed... | [
{
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064 | speaker27 | male | Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight ... | [
{
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},
{
"start": 10.751374956004868,
"end": 36.0710913... | cyber_acoustics_ac_204tr_2 | callcenter1 | |
065 | speaker27 | male | Good morning, you've reached Halewood Energy. May I confirm your full name, the supply address, and your account number, please? Thank you, Mr. Pereira, I've located account HE-2049113 at 7 Sutton Rise. How can I help you today? I understand the latest bill of £214 seemed high. I can see it was based on an estimated re... | [
{
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"text": "Good morning, you've reached Halewood Energy. May I confirm your full name, the supply address, and your account number, please? Thank you, Mr. Pereira, I've located account HE-2049113 at 7 Sutton Rise. How can I help ... | jabra_evolve_10 | callcenter1 | |
066 | speaker27 | male | Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight ... | [
{
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067 | speaker27 | male | Good afternoon, thank you for calling Northgate Airways. May I take your name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm so sorry your connection through Frankfurt was cancelled. I can see flight NG... | [
{
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068 | speaker27 | male | Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight ... | [
{
"start": 0.6001845837125721,
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069 | speaker27 | male | Good morning, you've reached Halewood Energy. May I confirm your full name, the supply address, and your account number, please? Thank you, Ms. Pereira, I've located account HE-2049113 at 7 Sutton Rise. How can I help? I understand the latest bill of £214 seemed high. I can see it was based on an estimate reading, not ... | [
{
"start": 1.4430617306205664,
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{
"start": 6.511376337362139,
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"label": "primary",
"text": "and your acco... | jabra_biz_1500 | callcenter2 | |
070 | speaker27 | male | Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight ... | [
{
"start": 0.4219060650951613,
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071 | speaker27 | male | Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight ... | [
{
"start": 1.875472318980244,
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},
{
"start": 8.990546197087356,
"end": 31.883032373... | jabra_evolve_10 | callcenter2 | |
072 | speaker27 | male | Good afternoon, thank you for calling Northgate Airways. May I have your full name, booking reference, and the email address on the reservation? Thank you, Ms. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight NG-22... | [
{
"start": 2.868875643496284,
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073 | speaker27 | male | Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted. Can you confirm your full name, the card number, and registered phone number? Thank you, Artur. I have the card ending in 6647, ready for activation on your acco... | [
{
"start": 0.6698751668107172,
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"text": "Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted."
},
{
"start": 9.682741047536732,
"end": 16.655... | jabra_evolve2_30 | callcenter3 | |
074 | speaker27 | male | Good day, thank you for calling Horizon Getaways, my name is Felix. I hear you're interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone number for the itinerary? Wonderful, Diana. The 7-night package to Lisbon including flights and hotel comes... | [
{
"start": 1.3377921156029597,
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"text": "Good day, thank you for calling Horizon Getaways, my name is Felix. I hear you're interested in booking a vacation package, let's find the right fit. Could you share your name, preferred travel dates, and a phone numb... | livey_805dm | callcenter3 | |
075 | speaker27 | male | Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted. Can you confirm your full name, the card number, and your registered phone number? Thank you, Artur. I have the card ending in 6647, ready for activation on your... | [
{
"start": 0.7637700137539783,
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"label": "mix",
"text": "Hello, thank you for calling Summit Financial Card Services, this is Grace. I understand you'd like to activate your newly issued card, let's get that sorted. Can you confirm your full name, the card number, and your r... | logitech_h340 | callcenter3 | |
076 | speaker27 | male | Hi, thank you for calling FiberLink Home Services, my name is Trevor. I see you're scheduled for a new installation, let's confirm the appointment details. May I have the account holder's name, order number, and a mobile number to reach you? Thank you, Karine. Order FL-9902 is booked for a technician visit this Friday ... | [
{
"start": 1.0466407651008007,
"end": 21.937593704071574,
"label": "mix",
"text": "Hi, thank you for calling FiberLink Home Services, my name is Trevor. I see you're scheduled for a new installation, let's confirm the appointment details. May I have the account holder's name, order number, and a mob... | telekonnectors_fs_v2 | callcenter3 | |
077 | speaker27 | male | Good evening, You reached the Cascade Bay Resort front desk line, this is Tomas. I understand you like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and a mobile number where you can be reach. Oh, found it reservation RB-7729 under Elizabeth Broun checking... | [
{
"start": 2.5114195564526205,
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"text": "Good evening, You reached the Cascade Bay Resort front desk line, this is Tomas. I understand you like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and ... | cyber_acoustics_ac_204tr_2 | callcenter4 | |
078 | speaker27 | male | Hello, thank you for calling Nova Mobile Billing Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account number, and the phone number tied to the plan? Thank you, Gohar. Account 88213A shows a roaming charg... | [
{
"start": 0.8024714171790055,
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"label": "mix",
"text": "Hello, thank you for calling Nova Mobile Billing Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account... | jabra_biz_1500 | callcenter4 | |
079 | speaker27 | male | Hi there, this is Louis from Clearview Pharmacy's automated refill assistance line. I can see you'd like to reorder a prescription, so let's confirm a few things first. Could you give me the patient's name, date of birth, and prescription number printed on the bottle? Great, I have Ryan Smith's file pulled up, prescrip... | [
{
"start": 0.5742934242518893,
"end": 21.486500857268307,
"label": "mix",
"text": "Hi there, this is Louis from Clearview Pharmacy's automated refill assistance line. I can see you'd like to reorder a prescription, so let's confirm a few things first. Could you give me the patient's name, date of bi... | jabra_evolve2_30 | callcenter4 | |
080 | speaker27 | male | Hello, thank you for calling Nova Mobile Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account number, and the phone number tied to the plan? Thank you, Gohar. Account 88213A shows a roaming charge of $27... | [
{
"start": 2.17347829742948,
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"label": "mix",
"text": "Hello, thank you for calling Nova Mobile Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account number, ... | livey_410dm_plus | callcenter4 | |
081 | speaker27 | male | Hello, thank you for calling Nova Mobile Billing Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account number, and the phone number tied to the plan? Thank you, Gohar. Account 88213A shows a roaming charg... | [
{
"start": 0.9811341567821256,
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"label": "primary",
"text": "Hello, thank you for calling Nova Mobile Billing Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together."
},
{
"start": 9.498215028000795,
... | poly_blackwire_8225 | callcenter4 | |
082 | speaker28 | male | Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Mrs. Albright, I've found booking QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see flight... | [
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"text": "Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Mrs. Albright, I've found booking QH7K2P under your name. ... | livey_805dm | callcenter1 | |
083 | speaker28 | male | Thank you for calling Crestwood Loans. Before we discuss your account, may I confirm your full name, your date of birth, and your postcode? Thank you, Mr. Doyle, you're verified. How can I help you today? I understand money is tight this month, and I'd genuinely like to help you. Your outstanding balance currently stan... | [
{
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"text": "Thank you for calling Crestwood Loans. Before we discuss your account, may I confirm your full name, your date of birth, and your postcode? Thank you, Mr. Doyle, you're verified. How can I help you today?"
},
... | poly_blackwire_8225 | callcenter1 | |
084 | speaker28 | male | Thank you for calling Northgate Online. Could you confirm your order number and the email address registered on the account? Thank you, Ms. Bennett, I've found order NG-77310 here. How can I help you today? I'm sorry to hear your parcel hasn't arrived despite showing as delivered to 9 Sycamore Close, Reading. That's cl... | [
{
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"text": "Thank you for calling Northgate Online. Could you confirm your order number and the email address registered on the account? Thank you, Ms. Bennett, I've found order NG-77310 here. How can I help you today? I'm sorry ... | cyber_acoustics_ac_204tr_2 | callcenter2 | |
085 | speaker28 | male | Thank you for calling Lakeside Insurance, and I'm glad you're safe. Before I regis, register the claim, may I confirm your policy number and your full name? Thank you, Mr. Reyes, that's verified. Please tell me exactly what happened. I'm very sorry to hear the accident on A38 near Plymouth. I'll register your motor cla... | [
{
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"text": "Thank you for calling Lakeside Insurance, and I'm glad you're safe. Before I regis, register the claim, may I confirm your policy number and your full name? Thank you, Mr. Reyes, that's verified. Please tell me exactl... | jabra_evolve2_30 | callcenter2 | |
086 | speaker28 | male | Thank you for calling Lakeside Insurance, and I'm glad you're safe. Before I register the claim, may I confirm your policy number and your full name? Thank you, Mr. Reyes, that's verified. Please tell me exactly what happened. I'm very sorry to hear about the accident on A38 near Plymouth. I'll register your claim now,... | [
{
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"text": "Thank you for calling Lakeside Insurance, and I'm glad you're safe. Before I register the claim, may I confirm your policy number and your full name? Thank you, Mr. Reyes, that's verified. Please tell me exactly what h... | poly_blackwire_8225 | callcenter2 | |
087 | speaker28 | male | Thank you for calling Northgate Online. Could you confirm your order number and the email address registered on the account? Thank you, Ms. Bennett, I've found order NG-77310 here. How can I help you today? I'm sorry to hear your parcel hasn't arrived despite showing as delivered to 9 Sycamore Close, Reading. That's cl... | [
{
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"text": "Thank you for calling Northgate Online. Could you confirm your order number and the email address registered on the account? Thank you, Ms. Bennett, I've found order NG-77310 here. How can I help you today? I'm sor... | telekonnectors_sirius_qd | callcenter2 | |
088 | speaker28 | male | Hello, thank you for calling Nova Mobile Billing Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account number, and the phone number tied to the plan? Thank you, Gohar. Account 88213A shows a roaming charg... | [
{
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"text": "Hello, thank you for calling Nova Mobile Billing Support, my name is Kevin. I see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account ... | cyber_acoustics_ac_204tr_2 | callcenter3 | |
089 | speaker28 | male | Hi there, this is Manoj from Clearview Pharmacy's automated refill assistance line. I can see you'd like to reorder prescription, so let's confirm a few things first. Could you give me the patient's name, date of birth, and prescription number printed on the bottle? Great, I have Ryan Smith's file pulled up, prescripti... | [
{
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"text": "Hi there, this is Manoj from Clearview Pharmacy's automated refill assistance line. I can see you'd like to reorder prescription, so let's confirm a few things first. Could you give me the patient's name, date of ... | cyber_acoustics_ac_304tr | callcenter3 | |
090 | speaker28 | male | Hello, thank you for calling Nova Mobile Support, my name is Kevin. I can see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account number, and the phone number tied to the plan? Thank you, Gohar. Account 88213A shows a roaming charge of... | [
{
"start": 0.8955489038930643,
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"label": "mix",
"text": "Hello, thank you for calling Nova Mobile Support, my name is Kevin. I can see you're inquiring about a charge on your latest statement, let's review that together. Can you confirm the account holder's name, account num... | jabra_evolve_10 | callcenter3 | |
091 | speaker28 | male | Good morning, you've reached Brightline Energy customer care, my name is Samuel. I understand there's a concern about your recent electricity bill, let's dig into that. Please confirm the account name, service address, and a contact number for your notes. Thank you, Lilit. Your account 4471-B reflects usage of 512 kilo... | [
{
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"text": "Good morning, you've reached Brightline Energy customer care, my name is Samuel. I understand there's a concern about your recent electricity bill, let's dig into that. Please confirm the account name, service address... | livey_410dm_plus | callcenter3 | |
092 | speaker28 | male | Hi there, this is Rachel from Clearview Pharmacy's automated refill assistance line. I can see you'd like to order a prescription, so let's confirm a few things first. Could you give me the patient's name, date of birth, and prescription number printed on the bottle? Great, I have Ryan Smith's file pulled up, prescript... | [
{
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"label": "mix",
"text": "Hi there, this is Rachel from Clearview Pharmacy's automated refill assistance line. I can see you'd like to order a prescription, so let's confirm a few things first. Could you give me the patient's name, date of birt... | livey_805dm | callcenter3 | |
093 | speaker28 | male | Good evening, you've reached the Cascade Bay Resort from the desk line, this is Tomas. I understand you'd like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservation ID, and a mobile number where you can be reached? Found it reservation RB-7729 under Anahit Vardanyan, ... | [
{
"start": 0.2990350043215212,
"end": 22.577142826274848,
"label": "primary",
"text": "Good evening, you've reached the Cascade Bay Resort from the desk line, this is Tomas. I understand you'd like to modify your upcoming stay, so let's take a look at the booking. May I have the guest name, reservat... | poly_blackwire_8225 | callcenter3 | |
094 | speaker28 | male | Hello, this is Rohan calling from the Fraud Prevention Unit at Highland Trust Bank. We flagged a transaction of $612.50 on your account that looked unusual, so I wanted to confirm it with you directly. For your protection, may I verify your name, the last 4 digits of your card, and your registered phone line? Thank you... | [
{
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"label": "mix",
"text": "Hello, this is Rohan calling from the Fraud Prevention Unit at Highland Trust Bank. We flagged a transaction of $612.50 on your account that looked unusual, so I wanted to confirm it with you directly. For your protec... | jabra_evolve2_30 | callcenter4 | |
095 | speaker28 | male | Good afternoon, thank you for reaching SkyPath Airline Reservations. This is Manoj speaking. I understand you would like to adjust an upcoming flight. Let me pull that itinerary for it right away. Could you provide the passenger's full name, the booking confirmation code, and a contact number in case we lose the line? ... | [
{
"start": 1.0716677707893287,
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"label": "mix",
"text": "Good afternoon, thank you for reaching SkyPath Airline Reservations. This is Manoj speaking. I understand you would like to adjust an upcoming flight. Let me pull that itinerary for it right away. Could you provide the... | jabra_evolve2_40 | callcenter4 | |
096 | speaker28 | male | Hello, this is Rohan calling from the Fraud Prevention Unit at Highland Trust Bank. We flagged a transaction of $612.50 on your account that looked unusual, so I wanted to confirm it with you directly. For your protection, may I verify your name, the last 4 digits of your card, and registered phone line? Thank you, Mrs... | [
{
"start": 3.400957255540681,
"end": 31.491143539032468,
"label": "mix",
"text": "Hello, this is Rohan calling from the Fraud Prevention Unit at Highland Trust Bank. We flagged a transaction of $612.50 on your account that looked unusual, so I wanted to confirm it with you directly. For your protect... | livey_410dm_plus | callcenter4 | |
097 | speaker28 | male | Good afternoon, thank you for reaching SkyPath Airline Reservations. This is Manoj speaking. I understand you'd like to adjust an upcoming flight. Let me pull that itinerary up right away. Could you provide the passenger's full name, the booking confirmation code, and a contact number in case we lose the line? Perfect,... | [
{
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"label": "primary",
"text": "Good afternoon, thank you for reaching SkyPath Airline Reservations. This is Manoj speaking. I understand you'd like to adjust an upcoming flight. Let me pull that itinerary up right away. Could you provide the pa... | livey_500dm_ainc | callcenter4 | |
098 | speaker28 | male | Thank you for calling Meridian Health Insurance, my name is Manoj. How can I support you this morning? I hear you're following up on a submitted claim, so let's locate that file together. Could you share the policy holder's name, claim number, and a callback number for our records? I've found it claim CL-99042 filed un... | [
{
"start": 1.513451824825389,
"end": 10.171804893105424,
"label": "primary",
"text": "Thank you for calling Meridian Health Insurance, my name is Manoj. How can I support you this morning? I hear you're following up on a submitted claim,"
},
{
"start": 10.259796353207854,
"end": 25.80787... | poly_blackwire_8225 | callcenter4 | |
099 | speaker5 | female | Thank you for calling Northgate Online. Could you confirm your order number and the email address registered on the account? Thank you, Ms. Bennett, I've found order NG-77310 here. How can I help you today? I'm sorry to hear your parcel hasn't arrived despite showing as delivered to 9 Sycamore Close, Reading. That's cl... | [
{
"start": 1.7975083918517896,
"end": 39.32049820116252,
"label": "mix",
"text": "Thank you for calling Northgate Online. Could you confirm your order number and the email address registered on the account? Thank you, Ms. Bennett, I've found order NG-77310 here. How can I help you today? I'm sorry t... | jabra_evolve2_30 | callcenter1 | |
100 | speaker5 | female | Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Mrs. Albright, I've found booking Q7, QH7K2P under your name. How can I help you today? I'm sorry your connection through Frankfurt was cancelled. I can see fl... | [
{
"start": 2.961130232535669,
"end": 39.46379272173186,
"label": "mix",
"text": "Good afternoon, thank you for calling Northgate Airways. May I take your full name, your booking reference, and the email address on the reservation? Thank you, Mrs. Albright, I've found booking Q7, QH7K2P under your na... | livey_805dm | callcenter1 |
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